Question 1

What is Direct Primary Care (DPC)?

Accepted Answer

Direct Primary Care is a membership-based model of healthcare. Instead of billing insurance for visits, patients pay a flat monthly fee for access to care.

Lumen Integrative Health is a membership which covers visits, messaging access, and ongoing follow-up. Individual memberships are $99/month or a couple membership is $149/month.

For non-members, new patient appointment is $250 (required) with follow ups $150 per visit and urgent care is $75 per visit.

Question 2

Is membership an insurance plan? Do I still need general health insurance?

Accepted Answer

Lumen DPC  is not an insurance plan. While our practice is designed to offer a full range of primary care services that cut down on referrals and visits, we do recommend all our patients carry medical cost-sharing memberships or insurance to cover unexpected surgery, hospitalization, or ER visits.

Question 3

Can I see you without a membership?

Accepted Answer

Yes. Individual visits are available for patients who prefer not to enroll in a Direct Primary Care membership.

Individual visit options include:
New Patient Visit (required): $250
Follow-Up Visit: $150
Urgent Care Visit: $75

However, integrative medicine, medical weight loss, and hormone therapy services require an active membership. These services involve ongoing evaluation, monitoring, and continuity of care, which are best supported within the Direct Primary Care model.

Membership ensures appropriate follow-up, lab review, medication management, and long-term oversight to provide safe and comprehensive care.

Question 4

How do I get started?

Accepted Answer

You can enroll through this link. Once enrolled, you will receive instructions for scheduling your initial appointment and completing onboarding paperwork.

Choosing the right healthcare provider matters. We offer a complimentary 10-minute phone consultation for prospective members to help you discern whether Lumen Integrative Health is the right fit for your needs. Book using this link.

Question 5

Do you accept insurance?

Accepted Answer

Lumen does not accept or bill insurance for visits. However, you can still use your insurance for labs, imaging, and medications. If you have an HSA or FSA, you may be able to use those funds for your membership fee as well.

Question 6

Is this telehealth only?

Accepted Answer

Yes. Lumen Integrative Health is a telehealth-only practice serving adults ages 18–64 in Georgia and Florida.

Telehealth allows for flexible scheduling, easier follow-up, and more consistent communication without sacrificing quality of care.

Question 7

What services are included in the membership?

Accepted Answer

Your monthly membership includes:
Telehealth visits
Annual wellness visits
Preventive care planning
Chronic disease management
Acute/urgent visits
Medication management
Lab review & interpretation
Lifestyle counseling
Secure communication access

Labs, imaging, and medications are not included in the membership fee.

Question 8

What ages do you see?

Accepted Answer

Lumen serves adults ages 18–64.

Due to federal regulations regarding Medicare, we are unable to enroll Medicare patients at this time.

Question 9

How often can I be seen?

Accepted Answer

As often as medically appropriate.

Question 10

Do I have to be a Christian to become a patient?

Accepted Answer

No. Lumen Integrative Health is a Christian-founded practice, and faith informs how we approach whole-person care. However, patients of all backgrounds are welcome.

We believe in being transparent about our values while providing respectful, compassionate care to everyone.

FAQs